Privacy Policy

1) Who we are (service provider)

Cloudexhubel (LLC), EDRPOU registration code: 66301011.
Address: 18 Saksahanskoho St, Building B, Kyiv, 02000, Ukraine.
Managing Director: Lucas Roth.
Email: contact@cloudexhubel.com.
Phone: +380 938 979 3753.

If this page enables distance lead capture or agreement, required pre-contract information and consumer rights notices are provided on this website before concluding an agreement, in accordance with: On Electronic Commerce (Закон України "Про електронну комерцію") № 675-VIII.

2) Personal data we collect

• Contact/lead form data: name, phone number, email address, and any details you enter in your message.
• Request and service data: information related to your inquiry (for example, the apartment rental matching you request).
• Cookies/analytics identifiers (when used): data from cookies or similar technologies that may identify you (for example, device identifiers used for analytics/lead tracking), where applicable.

3) How we use personal data

We use personal data to:

• respond to your inquiries and process lead requests for apartment rental matching;
• contact you about your request and provide the service;
• manage and administer our site and communications;
• analyze site usage and improve service quality, where analytics/cookies are enabled; and
• comply with legal obligations.

4) Legal basis and consents

Where we process personal data based on consent (including consent for cookies/analytics when required), you can withdraw your consent using the available controls or contact us using the details in this policy.

We process personal data in compliance with: On Protection of Personal Data (Закон України "Про захист персональних даних") № 2297-VI.

5) Cookies / similar technologies

If we use cookies or similar technologies to collect identifiers (including for analytics/lead tracking), we treat such data as personal data when applicable and provide transparency and consent mechanisms where required, in line with: On Protection of Personal Data (Закон України "Про захист персональних даних") № 2297-VI.

6) Sharing and disclosures

We may share personal data with:

• service providers that help us operate the website and deliver the apartment rental matching service;
• professional advisors, auditors, and parties involved in dispute handling when necessary; and
• government or regulatory authorities when required by law.

We do not sell your personal data.

7) Retention

We retain personal data only for as long as necessary to provide the service, fulfill legal obligations, resolve disputes, and maintain records required by applicable law.

8) Consumer rights for distance contracts (notices)

If you conclude a service agreement at a distance through this site, you are entitled to consumer protections applicable to distance (“off-premises”) contracts, including provisions related to complaints and dispute resolution. These notices are provided in accordance with: Про захист прав споживачів | від 10.06.2023 № 3153-IX and Про захист прав споживачів (Закон України) № 3153-IX.

For dispute resolution and complaints procedures related to distance consumer contracts, see the consumer dispute resolution provisions under: Про захист прав споживачів | від 10.06.2023 № 3153-IX.

9) How to exercise your rights

You may contact us to:

• request access to your personal data;
• request correction or deletion where applicable;
• object to processing and/or withdraw consent where applicable; and
• raise questions about processing and complaints/disputes.

Contact: contact@cloudexhubel.com or +380 938 979 3753.

10) Contact for privacy questions

If you have questions about this Privacy Policy or how your personal data is handled, contact our team at contact@cloudexhubel.com or by phone at +380 938 979 3753.